We reserve the right to engage other travel agents, professional organizers and arrangers, or other helpers in or outside Japan, in having them make arrangements in whole, or in part on our behalf, for the execution of the Package Tour Contract.

In cases where a refund becomes due to the Traveler as a result of the Tour Price being reduced under provisions set forth from 14.03. through 14.05., or due to the cancellation of the Package Tour Contract under provision of preceding Articles 16 through 18, we shall refund to the Traveler the amount by which the Tour Price is reduced. Such refunds shall be made within seven days reckoned from the day immediately following the date of cancellation in cases where the refund is due to cancellation prior to the start of the Tour. Otherwise, refunds shall be made within 30 days reckoned from the day immediately following the last day of the Tour as stated in the Contract Document in cases where the said refund is due to a reduction of the Tour Price, or if cancellation takes place after the start of the Tour.

In cases where the Communication Contract has been concluded with the Traveler, we shall pay a refund to the Traveler according to the card membership rules of the Affiliated Company if a refund becomes due to him/her as a result of a reduction of the Tour Price under provisions set forth from 14.03. through 14.05., or due to the cancellation of the Communication Contract under the provisions of preceding Articles16 through 18. Such refunds shall be made within 7 days reckoned from the day immediately following the date of cancellation in cases where the refund is due to cancellation prior to the start of the Tour. Otherwise, refunds shall be made within 30 days reckoned from the day immediately following the last day of the Tour as stated in the Contract Document in cases where the said refund is due to a reduction of the Tour Price, or if cancellation takes place after the start of the Tour. The day upon which we notify the Traveler shall be considered as the date of using the card.

In cases where we cancel the Package Tour Contract after the start of the Tour, under provisions of Articles 18.01. (1) or 18.01. (4), we shall undertake to make arrangements for Tour Services as needed for the Traveler to return to the place of departure of the said Tour at the request of the Traveler.

With reference to preceding Paragraph 20.01., all expenses required for such return trips to the place of departure shall be borne by the Traveler.

The provisions of this Chapter shall be applied to the conclusion of Package Tour Contracts relevant to cases where subscriptions are received from two or more Travelers due to travel the same route at the same time, provided that each Traveler appoints a responsible representative (hereinafter referred to as the “Contract Representative”).

Unless a special contract is concluded, the Contract Representative shall be deemed the person holding all power of representation concerning the conclusion of the Package Tour Contract for Travelers who compose his/her organization or group (hereinafter referred to as the “Constituent Member”). All transactions concerning Tour business related to the said organization or group shall be handled with the said Contract Representative.

The Contract Representative is required to submit a list of the Constituent Members on or before the date as specified by us.

The Traveler shall be required to follow the instructions of our Company while the Tour is conducted as a group during the Tour from start to finish. This is done for the safe and smooth implementation of the Tour.

We reserve the right to ask Tour Escorts or others to accompany the Tour, depending on the contents of the said Tour, for the handling of services as described in respective Items from Article 23, in whole or in part, which we consider necessary in connection with the said Package Tour.

The service hours for the said Tour Escorts or others to engage in the services as described in the preceding Paragraph 25.01. shall, in principle, range from 8:00 to 20:00 hours.

We reserve the right to take measures as necessary in cases where we consider the Traveler to be in a Condition requiring attention and/or protection due to sickness and/or injury. In such case, unless the cause of such a condition is not attributed to us, the expenditure required for the said measures shall be borne by the said Traveler and shall be payable by the Traveler on or before the date as specified by us, by a method as designated by us. This shall apply unless the cause of the said condition is attributed to our actions.

We shall be accountable for the compensation of damages suffered by the Traveler intentionally or negligently by us, or by our agent who has been engaged by us to make arrangements on our behalf, under the provision of Article 4 (herein after referred to as the “Business Agent”). Such compensation shall be limited to cases where notice has been given to us within two years from the day immediately following the day when such damages have been suffered.

In cases where the Traveler suffers damage due to unusual and unforeseen circumstances arising due to reasons beyond our control, including, but not limited to acts of God/providence, acts of war, civil unrest, suspension and/or closure of Tour Services such as transport and accommodation facilities, exercises and/or orders from government and other public agencies, and other such circumstances, we shall not be held liable for compensation, except in the case of preceding Paragraph 27.01.

With regard to damage caused to baggage as described in 27.01., notwithstanding the provision of the said Paragraph, we shall compensate the Traveler to a maximum limit of ¥150,000 per Traveler (except in cases where the damage was caused by us intentionally, or was a direct result of our negligence/fault). Such compensation shall only apply provided we are notified of the damage no later than 14 days after the day when such damage was suffered in the case of inland trips, and no later than 21 days after the day when such damage was suffered in the case of overseas trips.

We shall pay compensation money and solatium of the amount as set beforehand respectively for certain damage caused to the life, body or baggage of a participating Traveler during the Package Tour, in accordance with the provision of the separate Rules of Special Compensation, regardless whether or not we are accountable for causing the said damage under the provision of preceding Article 27.01.

In cases where we are accountable under the provision of preceding Article 27.01. for damage caused as described in preceding Paragraph 28.01., the compensation payable by us, within the limits of compensation payable based on the said accountability, according to preceding Paragraph 28.01., shall be considered fair compensation for the said damage.

In such cases as provided for in preceding Paragraph 28.02., our responsibility to pay the indemnity based on the provision of 28.01. shall be reduced by an amount equal to the compensation money payable by us, under the provision of preceding Article 27.01 (including the indemnity considered as compensation money according to the provision of preceding Paragraph 28.02.).

Package Tours implemented by our collection of a separate Tour Price from a participating Traveler on our Package Tour shall be handled as part of the contents of the principal Package Tour.

In cases where a major alteration is made to the Tour Contents described in the left column of Schedule II (excluding alterations caused by the lack of vacancies in the transport and accommodation facilities, or rooms and other facilities, despite the relevant Tour Service and seats/places as provided by the transport and accommodation facilities and with the exception of alterations as described in the following instances), we shall pay compensation for such alterations in excess of the amount by multiplying the Tour Price by the percentage as specified in the right column of the said Schedule. This shall be done no later than 30 days after the last day of the Tour, except in cases where it is clear that our accountability arises under provision of Article 27.01. regarding the said alterations.

(1) Alterations due to the following causes:　

(a) Acts of God/providence

(b) Acts/Maelstroms of war

(c) Civil unrest

(d) Exercises/Orders from government and other public agencies

(e) Suspension and/or closure of Tour Services such as transport and accommodation facilities

(f) The offer of transport services not originally included in the travel plan.

(g) Measures undertaken to ensure the safety of Tour Participants

(2) Alterations related to the cancelled portion of the Package Tour Contract based on provisions from Article 16 through Article 18.

The maximum amount of compensation payable by us for such alterations shall be the amount as calculated by multiplying the Tour Price per Traveler for one Package Tour by the percentage set by us in excess of 15%. However, in cases where the amount of compensation per Traveler falls below \1,000, we shall not be obliged to pay compensation for the alteration.

In cases where it is clear that our accountability will arise concerning the said alteration, based on the provision of Article 27.01., after we have paid compensation for the alteration in accordance with the provision of 29.01., the Traveler will be required to repay such compensation paid for the said alteration. In such case, based on the provision of the aforementioned Paragraph, we shall pay the balance by offsetting the amount of compensation payable by us, by the amount of compensation due to be repaid by the Traveler.

In cases where we have suffered damage due to the direct intentions and/or fault of a Traveler, the said Traveler shall be required to compensate us for the damage.

When the Traveler concludes the Package Tour Contract, the Traveler shall attempt to fully understand the contents of the said Package Tour Contract such as the right and obligations of the Traveler, etc., by utilizing information as provided by us.

For the Traveler to receive the Tour Service as planned and described in the Contract Document after the Tour’s start, the Traveler shall promptly inform us, or our business agent or the provider of the said Tour Service at the Touring point, if and when the Traveler realizes that the Tour Service being offered differs from that as stated in the Contract Document.

We hereby verify our status as a Security Member of the All Nippon Travel Agents Association (located at Toranomon 4-1-20, Minato-ku, Tokyo Tokyo).

The Traveler or Constituent Member who has concluded the Package Tour Contract with us is entitled to be reimbursed from Compensation Business Guarantee Bonds as deposited by the All Nippon Travel Agents Association as described in preceding Paragraph 31.01, up to the maximum amount.

As we have paid our share of the Compensation Business Guarantee Bonds to the All Nippon Travel Agents Association, in accordance with the provision of the first Paragraph of Article 22-10 of the Travel Agency Law, we have not deposited the Business Guarantee Bonds based on the first Paragraph of Article 7 of the Travel Agency Law.

The Contract of our Company (hereinafter to be referred to as “We,” “Us,” or “Our” as the case may be) concerning the Order-Taking-Type Customized Tour (hereinafter referred to as “Customized Tour”) to be concluded with the Traveler shall be based on this Contract under the following terms and conditions. In case there is any matter not stipulated in this Contract, ordinance or generally established practice shall be applied.

In the case that we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interest of the Traveler, such Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph 01.01.

In this Contract, “Customized Tour” shall mean such Tours as those for which we prepare at the request of the Traveler travel plans including the destination and itinerary, type of transport and contents of accommodation service to be offered to the Traveler as well as the Tour Price payable to us by the Traveler and which shall be implemented as planned.

In this Contract, “Inland Trip” shall mean trips planned for travel within Japan only, and “Overseas Trip” shall mean those trips other than inland trips.

In this Section, “Communication Contract” shall mean the Customized Tour Contract, which is concluded with the card member of the credit card company affiliated with us (hereinafter referred to as the “Affiliated Company”) by subscription through telephone, mail, facsimile, or other means of communication, subject to prior consent of the Traveler regarding the settlement of the obligation or liability held by us, such as the Tour Price, etc., under the Customized Tour Contract, on or after the due date of such obligation or liability according to the separately provided card membership rules of the Affiliated Company and also subject to payment of the Tour Price, etc., payable under the said Customized Tour Contract by the methods specified in 12.02., the latter Paragraph of 16.01., and 19.02. hereunder.

We undertake to make arrangements and administer the itinerary under the Customized Tour Contract so that the Traveler may be provided with transport, transport and accommodation that are offered by accommodation facilities, and other services concerning the Tour (hereinafter referred to as the “Tour Service”), according to the itinerary set by us.

There are cases where we may engage other travel agents, professional arrangers or other helpers inside or outside Japan to make arrangements in whole or in part on our behalf for the execution of the Customized Tour Contract.

Upon receipt of a request from the Traveler about to subscribe to us for the Customized Tour Contract, we will deliver to the Traveler, unless prevented due to business-related reasons, the document describing the contents of our Customized Travel Plan prepared at the request of the Traveler, such as the itinerary, contents of tour service, Tour Price, and other conditions concerning the travel to be undertaken.

There are cases where we will specify in the Customized Document of the preceding Paragraph the amount of our handling charge for the Customized Travel Plan (hereinafter to be referred to as the “Planning Charge”) as a breakdown of the Tour Price.

The Traveler who wishes to subscribe to our Customized Tour Contract concerning the contents of the Travel Plan described in the Plan Document of the preceding Article 05.01. will be required to fill in the necessary information on the Application Form designated by us (hereinafter referred to as the “Application Form”) and submit it to us together with the Application Fee in the amount separately specified by us.

Notwithstanding the provision of the preceding Paragraph 06.01., the Traveler who wishes to subscribe to our Communication Contract concerning the contents of the Travel Plan described in the Plan Document of the preceding Article 05.01. will be required to notify us of his/her membership number and other information.

The Application Fee specified in 06.01. above shall be treated as part of the Tour Price (including the Planning Charge specified as a breakdown of the said Tour Price), or the Cancellation Charge or the Penalty.

The Customized Tour Contract shall be considered concluded when we have accepted the conclusion of the Contract and have received the Application Fee specified in 06.01.

Notwithstanding the provision of the preceding Paragraph 08.01., the Communication Contract shall be considered concluded when we send out a notice to the effect that we accept the conclusion of the Contract, except when an electronic notice of acceptance is sent out for the said Contract, in which case the Contract shall be considered concluded when the said electronic notice has reached the Traveler.

We will deliver to the Traveler a document (hereinafter referred to as the “Contract Document”) with details regarding the itinerary, contents of the Tour Service, Tour Price, and other conditions of the Tour as well as matters concerning our responsibility for the Tour, promptly after the Tour Contract has been concluded as defined in the preceding Article 8.

In cases where we have specified the amount of the Planning Charge in the Plan Document prepared as per 05.01., we shall also specify the said amount in the Contract Document of the preceding Paragraph 09.01.

The scope of the Tour Service involving our responsibility to make arrangements and administer the itinerary under the Customized Tour Contract shall be based on the description of the Contract Document of the preceding Paragraph 09.01.

In the case that it is not possible to state the determinate itinerary or the names of transport or accommodation facilities in the Contract Document specified in the preceding Article 09.01., we shall list on a limited basis in the Contract Document the names of facilities scheduled for accommodation and the names of transport facilities important in the Travel Plan, and we shall deliver a document with descriptions of determinate conditions (hereinafter referred to as the “Determinate Document”) after we have delivered the said Contract Document on or before the date specified in the said Contract Document but no later than the day immediately preceding the starting date of the Tour (or the starting date of the Tour in cases where subscription for the Customized Tour Contract is made on and after the 7th day counted backward from the day immediately preceding the starting date).

In the case of the preceding Paragraph 10.01., when an inquiry is received from the Traveler who wishes to confirm the condition of arrangements, we shall respond promptly and properly to such an inquiry. even before the delivery of the Determinate Document to the said Traveler.

In the case that the Determinate Document has been delivered as specified in 10.01., the scope of the Tour Service involving our responsibility to arrange and administer the itinerary shall be limited to the scope described in the said Determinate Document in accordance with the preceding Article 09.03.

When we have provided the Traveler, with his/her prior consent, with details to be stated in the document, the Contract Document, or the Determinate Document, at the time when he/she is about to conclude the Customized Tour Contract, such as the itinerary, contents of the Tour Service, the Tour Price, other conditions of the Tour, and our responsibility (hereinafter in this Article referred to as the “Described Details”), by means of utilizing telecommunication technology instead of delivering the said document to the said Traveler, we shall confirm that the Described Details have been recorded on the file equipped in the communication equipment used by the Traveler.

In the case of the preceding Paragraph 11.01., when the communication equipment used by the said Traveler is not equipped with a file for recording the Described Details, we shall record the Described Details on the file (confined for exclusive use of the said Traveler) equipped in the communication equipment being used by us and confirm that the said Traveler has viewed the Described Details.

The Traveler may request us to change the contents of the itinerary or tour service or other contents of the Customized Tour Contract (hereinafter to be referred to as the “Tour Contents”), in which case we shall try to accommodate such requests of the Traveler as far as possible.

In case there arise such causes beyond our control as act of providence, maelstrom of war, civil unrest, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, transport service not based on our original transport plan, and other causes, and when it is considered unavoidable in order to effect the safe and smooth implementation of the Tour, we may be required to change the itinerary, contents of the Tour Service, and other contents of the Customized Tour Contract (hereinafter referred to as the “Contract Contents”) by explaining promptly to the Traveler beforehand the reasons due to the uncontrollable nature of such causes and the correlation between such causes and subsequent changes, except at the time of emergencies, in which case, when unavoidable, we shall explain to the Traveler after the changes have been made.

In case the transport fare and charge applicable to the transport facilities being used for the implementation of the Customized Tour (hereinafter in this Article referred to as the “Applicable Fare and Charge”) are increased or reduced considerably beyond the level normally assumed, due to significant changes in economic and other conditions, compared with the Applicable Fare and Charge made public as effective rates at the time when the Plan Document for the Customized Tour was delivered, we shall be allowed to increase or reduce the amount of the Tour Price within the range of the amount thus increased or reduced.

In the case that we increase the Tour Price as provided in the preceding Paragraph 14.01., we shall inform the Traveler to that effect on or before the 15th day counted backward from the day immediately preceding the starting date of the Tour.

In the case that the Applicable Fare and Charge are reduced as provided in 14.01., we shall decrease the Tour Price by the amount thus reduced in accordance with the provision of the said Paragraph.

If any change in the contents of the Tour Contract according to the provisions of the preceding Article 13 causes any decrease or increase to accrue in the expense required for the implementation of the Tour (including the cancellation charge or penalty for the Tour Service unreceived due to the change in the contents of the said Contract, and/or other expenses already paid or payable from now), we may change the Tour Price within the range of the amount reduced or increased when the Contract Contents are changed (except when such changes are caused by a lack of seats in the transport facilities or rooms in the accommodation or other facilities despite the relevant Tour Service provided by the transport and accommodation facilities).

When we have stated in the Contract Document that the Tour Price varies with the number of persons utilizing the transport and accommodation facilities, and when the number of persons participating in the Tour has been changed due to the causes not attributable to us after the conclusion of the Customized Tour Contract, there are cases where the amount of the Tour Price will be changed as described in the Contract Document.

The Traveler who has concluded the Customized Tour Contract may assign his/her status under the said Contract to a third party, subject to our consent.

In cases where the Traveler wishes to obtain our consent as provided in the preceding Paragraph 15.01., the said Traveler will be required to fill in the necessary information on the form designated by us and submit it to us together with the handling fee of the designated amount.

The assignment of the status under the Contract, as provided in 15.01., shall take effect when approved by us and the third party who has acquired the status under the Tour Contract. The third party shall hereafter inherit all the rights and obligations concerning the said Customized Tour Contract concluded by the Traveler.

In the case of the preceding Paragraph 18.02., we shall refund to the Traveler the amount remaining after deducting the cancellation charge, penalty charge and any other amount already paid or the amount related to the expenses payable from now for the said Tour Service from the amount covering the portion of the Tour Service that has not yet been offered to the Traveler out of the Tour Price.

In the case that the Communication Contract has been concluded with the Traveler, we shall pay a refund to the Traveler according to the card membership rules of the Affiliated Company if there accrues a refundable amount due to him or her due to reduction of the Tour Price under the provisions set forth from 14.03. through 14.05. or due to cancellation of the Communication Contract under the provisions of the preceding three Articles from Article 16 through Article 18. In this case, we shall notify the Traveler of the refundable amount due within 7 days reckoned from the day immediately following the date of cancellation in the case of a refund due to cancellation before the start of the Tour, or within 30 days reckoned from the day immediately following the last day of the Tour that is stated in the Contract Document in the case of a refund due to the reduction of the Tour Price or cancellation after the start of the Tour. The day when we have notified the Traveler shall be considered as the date of using the card.

The provisions of the preceding two Paragraphs, 19.01. and 19.02, shall not prevent the Traveler or our Company from exercising the right to claim compensation for damage under the provision of Article 28 or Article 31.01. hereto.

In the case of the preceding Paragraph 20.01., all the expense required for the return trip to the departure place shall be borne by the Traveler.

The Contract Representative will be required to submit a list of the Constituent Members on or before the date set by us.

We shall not be held responsible for the liabilities or obligations that the Contract Representative assumes to the Constituent Members at present or the liabilities or obligations that the Contract Representative is expected to assume in the future.

When we conclude the Customized Tour Contract with the Contract Representative without receiving payment of the Application Fee under the provision of the preceding Paragraph 23.01., we shall deliver to the Contract Representative a Document written to that effect, and the Customized Tour Contract shall be considered concluded when we have delivered the said Document to the Contract Representative.

The service hours for the said Tour Escorts or others to engage in the services described in the preceding Paragraph 26.01.shall be in principle from 8:00 to 20:00.

In cases where the Traveler has suffered damage due to causes beyond the control of our Company or our Business Agent, such as acts of providence, maelstrom of war, civil unrest, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, and others causes, we shall not be held responsible for compensation except in the case of the preceding Paragraph 28.01.

Regarding damage caused to baggage as described in 28.01., notwithstanding the provision of the said Paragraph, we shall compensate the Traveler up to ¥150,000 as a maximum amount per Traveler (except in cases where the damage has been caused by us intentionally or by gross negligence), only in cases where we have been notified of the damage within 14 days in the case of inland trips and within 21 days in the case of overseas trips, counted respectively from the day immediately following the day when the damage has occurred.

In cases where we are responsible under the provision of the preceding Article 28.01. for the damage caused as described in the preceding Paragraph 29.01., the compensation money payable by us within the limit of the amount of compensation money payable based on the said responsibility according to the preceding Paragraph 29.01.shall be considered as the compensation money for the said damage.

In such case as provided in the preceding Paragraph 29.02., our responsibility to pay the indemnity based on the provision of 29.01.shall be reduced by the amount equal to the compensation money payable by us under the provision of the preceding Article 28.01.(including the indemnity considered as the compensation money according to the provision of the preceding Paragraph 29.02.).

The Subscription-Type Package Tour that we implement by collecting a separate Tour Price from the Traveler participating in our Customized Tour shall be handled as part of the contents of the Customized Tour Contract.

In the case that a serious alteration is made to the Tour Contents described in the left column of Schedule II (except the alterations described in each of the following instances (excluding alterations caused by the lack of seats in the transportation facilities or the lack of rooms in the accommodation or other facilities despite the fact that the said Tour Service is provided by the transport and accommodation facilities)), we shall pay compensation money for such alterations that is equal to or in excess of the amount reached by multiplying the Tour Price by the percentage specified in the right column of the said Schedule within 30 days counted from the day immediately following the last day of the Tour, except in cases where it is clear that we will bear the responsibility under the provision of Article 28.01. regarding the said alterations.

(1) Alterations due to the following causes:

(a) Act of providence.

(b) Maelstrom of war.

(c) Civil unrest.

(d) Orders from government and other public agencies.

(e) Suspension of Tour Services like transport and accommodation facilities.

(f) Offering a transport service not based on the original travel plan.

(g) Measures required to ensure the safety of the life or body of the Tour Participants.

(2) Alterations relating to the portion altered following the changes made to the Customized Tour under the provision of Article 13.01. and those relating to the portion cancelled due to the cancellation of the Customized Tour Contract based on the provisions from Article 16 through Article 18.

The maximum amount of compensation money payable by us for the alteration shall be the amount reached by multiplying the Tour Price per Traveler for the Customized Tour by the percentage set by us in excess of 15%. However, in the case that the amount of compensation money payable per Traveler for the Customized Tour falls below ¥1,000, we shall not pay the compensation money for the alteration.

In the case that it becomes clear that we are liable for the said alteration, based on the provision of Article 28.01. after we have paid compensation money for the alteration in accordance with the provision of 30.01., the Traveler will be required to reimburse to us the compensation money paid for the said alteration. In this case, based on the provision of the same Paragraph, we shall pay the balance by offsetting the amount of the compensation money payable by us by the amount of the compensation money for the alteration that is refundable by the Traveler.

In the case that we have suffered damage due to the willfulness or fault of the Traveler, the said Traveler will be required to compensate us for the damage.

When the Traveler concludes the Customized Tour Contract, the Traveler will be required to try to understand the contents of the Customized Tour Contract, such as the right and obligation of the Traveler, etc., by utilizing the information provided by us.

In order for the Traveler to smoothly receive the Tour Service described in the Contract Document after the start of the Tour, the Traveler will be required to report promptly to us, our business agent or the provider of the said Tour Service at the Touring point if and when the Traveler realizes that a Tour Service different from the Contract Document has been offered.

We are a Security Member of the All Nippon Travel Agents Association (located at Toranomon 4-1-20, Minato-ku, Tokyo).

The Traveler or the Constituent Member who has concluded the Package Tour Contract with us is entitled to receive reimbursement from the Compensation Business Guarantee Bonds deposited by the All Nippon Travel Agents Association, which is described in the preceding Paragraph 31.01., up to the maximum amount, in connection with the claim arising from the said transaction.

As we have paid our share of the Compensation Business Guarantee Bonds to the All Nippon Travel Agents Association in accordance with the provision of the first Paragraph of the Article 22-10 of the Travel Agency Law, we have not deposited the Business Guarantee Bonds based on the first Paragraph of Article 7 of the Travel Agency Law.

The Arranged Tour Contract to be concluded between our Company and the Traveler shall be based on this Contract under the following terms and conditions. Any matter not stipulated in this Contract shall be governed by ordinance or generally established practice.

In cases where we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interests of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph.

In this Contract, “Arranged Tour Contract” shall mean the Contract under which we undertake to make arrangements at the request of the Traveler by representing him/her, or acting as his/her intermediary, or playing an introductory role for him/her, so that he/she may be provided with services, such as transport and accommodation offered by transport and accommodation facilities, etc., and other services related to travel (hereinafter to be referred to altogether as the “Tour Service”).

In this Contract, “Inland Trip” shall mean trips planned for only inside Japan, and “Overseas Trip” shall mean trips other than inland trips.

When we have made arrangements for the Tour Service with the care of a good manager, the fulfillment of our liability based on the Arranged Tour Contract shall terminate. Therefore, even if contracts are not concluded with transport and accommodation facilities, etc., due to such causes as capacity fully filled, shutdown, inappropriate condition, etc., when we have fulfilled our obligations, the Traveler will be required to pay to us the handling charge of the Tour Service (hereinafter to be referred to as the “Handling Charge”). When the Transmission Contract has been concluded, Date Card Used shall be construed to mean the date when we have informed the Traveler that we have not been able to conclude with the transport and accommodation facilities, etc., the contract requiring them to provide the Tour Service.

There are cases where we may engage other travel agents, professional arrangers, or other helpers inside and outside Japan to make arrangements in whole or in part on our behalf in the implementation of the Arranged Tour Contract.

The Traveler intending to conclude an Arranged Tour Contract with us will be required to fill in specified particulars on the application form prescribed by us and submit it to us together with the Application Fee specified by us separately.

Notwithstanding the provision of the preceding Paragraph, the Traveler intending to conclude a “Communication Contract” with us will be required to notify us of his/her credit card membership number and the contents of the Tour Service to be subscribed.

The Application Fee specified in 05.01. shall be treated as part of the money payable to us by the Traveler, such as the Tour Price, Cancellation Charge, etc.

The Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract and have received the Application Fee specified in 05.01.

Notwithstanding the provision of the preceding Paragraph, the Transmission Contract shall be deemed to have been concluded when we have issued a notice to the effect that we accept the application described in 05.02. However, in the case that an Electronically Consented Notice is issued under the said Contract, the Contract shall be deemed to have been concluded when the said notice has reached the Traveler.

Notwithstanding the provision of 05.01., there are cases where we will conclude the Arranged Tour Contract merely by accepting the conclusion of the Contract under a Special Contract entered into in writing without receiving payment of the Application Fee.

In the case of the preceding Paragraph, the time of the conclusion of the Arranged Tour Contract shall be clearly stated in the document described in the preceding Paragraph.

Notwithstanding the provisions of 05.01. and the preceding Article, 08.01., there are cases where we will accept subscription by word of mouth when the Arranged Tour Contract, aimed only at the arrangement of transport services or accommodation services, requires us to deliver a document indicating the right to receive the offering of the said Tour Service in exchange for the Tour Price.

In the case of the preceding Paragraph, the Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract.

Promptly after the conclusion of the Arranged Tour Contract, we shall deliver to the Traveler a document (hereinafter to be referred to as the “Contract Document”) that describes particulars concerning the itinerary, contents of the Tour Service, the Tour Price, other conditions of the Tour and our Company’s responsibility. There are cases, however, where we do not deliver the said Contract Document when we deliver a document indicating the right to receive the offering of all the Tour Service, such as transport tickets, accommodation coupons and other services that we have arranged.

In cases where we have delivered the Contract Document described in the preceding Paragraph 10.01., the scope of the Tour Service for which we are responsible for making arrangements under the Arranged Tour Contract shall be as stated in the said Contract Document.

When we have provided particulars to be entered in the said Document (to be referred to as the “Particulars” in this Article) by means of utilizing information-communication technologies, we shall confirm that the said Particulars have been recorded on the file equipped in the communication equipment being used by the Traveler.

In the case of the preceding Paragraph 11.01., when the file for recording the Particulars is not equipped in the communication equipment being used by the Traveler, we shall record the Particulars on the file equipped in the communication equipment being used by our Company (limited to the file provided only for the exclusive use of the Traveler) and confirm that the Traveler has viewed the Particulars.

The Traveler may request us to change the contents of the Arranged Tour Contract, such as itinerary, contents of Tour Service, and other conditions of the Arranged Tour Contract, etc., in which case we shall try to accommodate the Traveler’s request as far as possible.

In cases where the contents of the Arranged Tour Contract are changed at the request of the Traveler in accordance with the preceding Paragraph 12.01., the Traveler will be required to bear the cancellation charges and penalty payable to the transport and accommodation facilities and other expenses required for changing the arrangements at the time when the said arrangements already completed are cancelled, and in addition, to pay to us the handling charge for the change as prescribed by our Company. Furthermore, the increase or decrease of the Tour Price arising from such changes of the Arranged Tour Contract Contents shall belong to the Traveler.

The Traveler may cancel the Arranged Tour Contract in whole or in part at any time.

When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph 13.01., the Traveler will be required to bear the expense paid in return for the Tour Service already received or the cancellation charges, penalty and other expenses payable to the transport and accommodation facilities for the Tour Service not yet offered, and in addition, to pay to us the handling charge for the cancellation as prescribed by our Company as well as the handling charge receivable by us.

When the arrangement for the Tour Service should become precluded due to causes attributable to us, the Traveler may cancel the Arranged Tour Contract.

When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph 15.01., we shall reimburse to the Traveler the Tour Price already received after deducting the expenses already paid to the transport and accommodation facilities, etc., in return for the Tour Service already offered to the Traveler as well as the expenses payable from now.

The provision of the preceding Paragraph 15.02. shall not prevent the Traveler from claiming compensation against us for the damage.

The Traveler will be required to pay the Tour Price no later than the period prescribed by our Company prior to the start of the Tour.

When the Communication Contract has been concluded, we shall accept payment of the Tour Price by using the card of the Affiliate Company without obtaining the Traveler’s signature on the voucher prescribed by us, in which case the Date Card Used shall be considered as the date when we have informed the Traveler of the contents of the Tour Service determined by us.

There are cases where we may change the Tour Price prior to the start of the Tour when changes in the Tour Price have occurred due to such causes as the revision of the fares and charges by transport and accommodation facilities, changes in foreign exchange rates, etc.

In the case of the preceding Paragraph 16.03., the increase or decrease of the Tour Price shall belong to the Traveler.

In cases where the amount of the expenses paid by us to the transport and accommodation facilities for arranging the Tour Service, which are to be borne by the Traveler, plus the handling charge (hereinafter to be referred to altogether as the “Tour Price Settled”) does not agree with the amount already received as the Tour Price, we shall square the Tour Price promptly after the Tour finishes, in accordance with the provisions of the following two Paragraphs.

If the Tour Price Settled exceeds the amount already received as the Tour Price, the Traveler will be required to pay the difference to us.

If the Tour Price Settled falls below the amount already received as the Tour Price, we shall reimburse the difference to the Traveler.

We shall apply the provisions of this Chapter to the conclusion of the Arranged Tour Contract in cases where we have received subscriptions from two or more Travelers who are to travel the same route at the same time by appointing a responsible person to represent them (hereinafter referred to as the “Contract Representative”).

Unless a Special Contract is made, we shall consider the Contract Representative as the person holding all the power of representation concerning the conclusion of the Arranged Tour Contract for the Travelers who compose his/her organization or group (hereinafter referred to as the “Constituent Member”), and we shall handle with the said Contract Representative transactions concerning the Tour business related to the said organization or group and the business specified in 22.01. hereunder.

The Contract Representative will be required to submit a list of the Constituent Members or inform us of the number of the Constituent Members on or before the date set by us.

We shall not be held responsible for the liabilities or obligations that the Contract Representative assumes to the Constituent Members at present or the liabilities or obligations that the Contract Representative is expected to assume in the future.

In cases where the Contract Representative does not accompany his/her organization or group during the Tour, one of the Constituent Members appointed by the Contract Representative beforehand shall be considered by us as the Contract Representative after the start of the Tour.

When we conclude the Arranged Tour Contract with the Contract Representative, there are cases where we accept the conclusion of the Arranged Tour Contract without receiving payment of the Application Fee, notwithstanding the provision of Article 05.01.

When we conclude the Arranged Tour Contract with the Contract Representative without receiving payment of the Application Fee under the provision of the preceding Paragraph 20.01., we shall deliver to the Contract Representative a Document written to that effect, and the Arranged Tour Contract shall be considered to have been concluded when we have delivered the said Document.

When the Contract Representative has expressed a wish to change some of the Constituent Members, we shall accommodate his/her wish as far as possible.

The increase or decrease of the Tour Price arising from the change described in the preceding Paragraph 21.01. as well as the expenses required for the said change shall belong to the Constituent Members.

There are cases where we provide Escort Service at the request of the Contract Representative by having a Tour Escort accompany his/her organization or group.

The contents of the Escort Service to be performed by the Tour Escort shall, in principle, be the service required for conducting the Tour of his/her organization or group as a group, according to the itinerary determined beforehand.

The Service Hours of the Tour Escort for offering the Escort Service shall, in principle, be from 8:00 to 20:00 hours.

When we offer the Escort Service, the Contract Representative will be required to pay to us the Escort Service Charge prescribed by us.

In the course of implementing the Arranged Tour Contract, we shall be responsible for compensating for the damage caused to the Traveler intentionally or negligently by our Company or by our agent who has been engaged by us to make arrangements on our behalf under the provision of Article 4 (hereinafter referred to as the “Surrogate Arranger”), but only in cases where notice has been given to us within two years from the day immediately following the day when the said damage occurred.

In cases where the Traveler has suffered damage due to causes beyond the control of our Company or our Surrogate Arranger, such as act of providence, maelstrom of war, civil unrest, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, and other causes, we shall not be held responsible for compensation except in the case of the preceding Paragraph 23.01.

With regard to damage caused to baggage as described in 23.01., notwithstanding the provision of the said Paragraph, we shall make compensation up to the limit of ¥150,000 as a maximum amount per Traveler (except in cases where the said damage has been caused by us intentionally or due to our serious fault), only if we have been notified of the said damage within 14 days in the case of inland trips and within 21 days in the case of overseas trips, respectively, counted from the day immediately following the day when the said damage occurred.

If we have suffered damage due to the willfulness or fault of the Traveler, the said Traveler will be required to compensate us for the said damage.

When the Traveler concludes the Customized Tour Contract, the Traveler will be required to make efforts to understand the contents of the Customized Tour Contract, such as the right and obligation of the Traveler, etc., by utilizing the information provided by us.

In order for the Traveler to smoothly receive the Tour Service described in the Contract Document after the start of the Tour, the Traveler will be required to report promptly to us or our Surrogate Arranger or the provider of the said Tour Service at the Touring point if and when the Traveler should realize that the Tour Service is different from the Contract Document that was offered.

We are a Security Member of the All Nippon Travel Agents Association (located at Toranomon 4-1-20, Minato-ku, Tokyo).

The Traveler or the Constituent Member who has concluded the Package Tour Contract with us is entitled to receive reimbursement from the Redemption Business Guarantee Bonds deposited by the All Nippon Travel Agents Association that is described in the preceding Paragraph 25.01., up to the maximum amount.

As we have paid our share of the Redemption Business Guarantee Bonds to the All Nippon Travel Agents Association in accordance with the provision of Article 22, Paragraph 10 (1) of the Travel Agency Law, we have not deposited the Business Guarantee Bonds based on Article 7, Paragraph 1 of the Travel Agency Law.

The Agent Contract for Procedure for Going Abroad to be concluded between our Company and the Traveler shall be based on this Contract under the following terms and conditions. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.

If we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interests of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph 01.02.

The Traveler with whom we conclude an Agent Contract for Procedure for Going Abroad, shall be the Traveler who has concluded with us a Subscription-Type Package Tour, an Order-Taking-Type Customized Tour or an Arranged Tour, or the Traveler who has concluded a Subscription-Type Package Tour from another Travel Agent with our Company acting on their behalf by consignment.

An Agent Contract for Procedure for Going Abroad shall be considered to have been concluded when we have accepted the conclusion of the Contract and have received the application form described in the preceding Paragraph 04.01.

In the case of the preceding Paragraph 04.06., when the communication equipment being used by the Traveler is not equipped with the file for recording the Particulars, we shall record the Particulars on the file equipped in the communication equipment being used by us (limited to the file provided only for the exclusive use of the Traveler) and confirm that the Traveler has viewed the said Particulars.

We shall not leak to the other party any information obtained in the course of implementing the Consignment Service.

The Traveler will be required to pay the Overseas Travel Procedure Handling Charge by the date set by us.

The Traveler will be required to submit the documents required for the Consignment Service and other necessary material (hereinafter to be referred to as the “Overseas Travel Procedure Documents, etc.) by the date set by us.

When we are required to pay charges for services, visa fees, expenses for commission, and other charges (hereinafter to be referred to as the “Visa Fee, etc.”) to government and public agencies as well as to foreign delegations in Japan and other parties, the Traveler will be requested to pay the said Visa Fee, etc., to us by the date set by us.

When mail expenses, traveling expenses, and other expenses have accrued in the course of implementing the Consignment Service, the Traveler will be required to pay the said expenses to us by the date set by us.

The following are cases where we may cancel the Agent Contract for Procedure for Going Abroad:

If we have caused damage to the Traveler intentionally or negligently in the course of implementing the Agent Contract for Procedure for Going Abroad, we shall be responsible for compensating for the said damage, but only in cases where we have been notified of the said damage within six months reckoned from the day immediately following the day when the said damage has occurred.

We do not guarantee under the Agent Contract for Procedure for Going Abroad that the Traveler would actually be able to obtain a passport, etc., and that he/she would be permitted to enter and depart the countries concerned. Accordingly, we shall not be held responsible even if the Traveler is unable to obtain a passport, etc., or to enter or depart countries concerned, due to causes not attributable to us.

The Travel Consulting Service Contract to be concluded between our Company and the Traveler shall be based on this Contract under the following terms and conditions. Any matter not stipulated in this Contract shall be governed by ordinance or generally established practice.

In case we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interest of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph 01.01.

The Travel Consulting Service Contract shall be considered to have been concluded when we have accepted the conclusion of the said Contract and received the application specified in the preceding Paragraph 03.01.

When we have performed the service described in Article 2, the Traveler will be required to pay to us the Consulting Fee prescribed by us by the date set by us.

We may cancel the Travel Consulting Service Contract in cases where the Traveler becomes known to be applicable to any of the terms and conditions in 03.04. (2) through 03.04. (4).

We shall be held responsible for compensating for the damage, if any, which we have inflicted on the Traveler intentionally or negligently, only in the case in which we have been notified of the said damage within six months reckoned from the date immediately following the day when the said damage occurred.

We do not guarantee that actual arrangements would be possible for the transport and accommodation facilities, etc., which are described in the travel plan prepared by us. Therefore, even if it has become impossible to conclude contracts with the transport and accommodation facilities, etc., for them to provide transport and accommodation and other travel-related services, due to such causes as full occupancy, we shall not be held responsible for such circumstances.